Return & Refund Policy

This return & refund policy applies for online orders at CityJeans.com only. For offline purchases at one of our local stores, please refer to that specific store's return policy.

You may return your product for a full refund within 60 days of delivery. We also offer a FREE return label within the continental United States (Alaska, Hawaii & PR are excluded from the free return label). To request your free return label just call 1-800-230-1850 (Mon-Fri 9AM-5PM EST) or e-mail [email protected]

Please Note: Returned products must be new, and have the original packaging & tags.

Refund Process:

Please allow 1-2 business days to process your refund from the day we receive your package. In addition, it may take the credit card company another 2-3 days to apply the refund to your account.

Return Address

City Jeans, Inc.
1515 132nd St
College Point, NY 11356
United States

Special Note

Do not use the original shoe box as a shipping box. Please place it in an additional shipping box to prevent damages.


Do You Need Help?

Call us Mon-Fri between 9AM-5PM EST, and we will gladly help you place your return: 1 (800) 230-1850